You must contact us by email for authorization prior to returning your item. Any merchandise returned without prior authorization will be declined.
Any claims for misprinted, damaged-in-transit, or defective items must be submitted within two (2) weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than three (3) weeks after the estimated delivery date. Claims deemed an error on our part are fully covered at our expense.
Refunds (if authorized) will be issued within 10 business days. Due to credit card processing, the refund may not show up on your statement for an additional 3 to 5 business days. Please contact your financial institution with questions regarding refund credit times.
Wrong Address - If you provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed (ie. UPS pick-up point or domestic post office) are returned to our facility and you will be liable for the cost of a reshipment. Please monitoring the tracking information during delivery.
Buyer's Remorse - Unfortunately we do not refund orders for buyer’s remorse, at this time.
Wrong Size Exchanges - Please review product information and carefully decide which size to purchase. You must contact us if you're unsure of which size to purchase and we will provide additional measurements (if available). If you ordered the wrong size, we may attempt to accept your return and exchange the item but this is not guaranteed, due to shipping & availability. If we accept an exchange, you (the customer) will be liable for reshipment costs, both ways.
Some of our products include a size chart. Please read all product details carefully.
In all situations where merchandise is returned, a restocking fee of $6.50 could be deducted from your refund.
Orders placed in Canada may be subject to sales tax.
Please contact us immediately if you have any questions about this policy.